Frequently asked questions(FAQs)

Frequently Asked Questions

We know bringing home a new puppy is a big and emotional decision. Whether this is your first puppy or you are adding another little companion to your family, we want you to feel informed, comfortable, and supported from the very beginning.

1. Do you currently have Cavoodle puppies available?
Yes, we often have beautiful Cavoodle puppies available for loving homes. Availability can change quickly, so we recommend checking our Our Puppies page or contacting us directly for the most current updates.

2. Where are you located?
Dewson’s Puppies is based in Australia. We work with families both locally and interstate, and we can help organise safe pickup or delivery depending on your location.

3. Can I view a puppy before making a final decision?
Yes, viewings can be arranged. To reserve your preferred puppy and schedule a viewing, we kindly require a 50% refundable deposit. Once the deposit is received, we will provide the viewing details and organise a suitable time with you.

4. Why is a deposit required before viewing?
The deposit helps us reserve the puppy for you and avoid multiple families trying to secure the same puppy at the same time. It also allows us to dedicate proper time to your appointment and answer your questions without rushing.

5. Is the deposit refundable if I change my mind?
Yes. Your deposit is refundable within five business days if you decide not to continue, whether that is before viewing, after viewing, before pickup, or before delivery. We want every family to feel confident and comfortable throughout the process.

6. What payment methods do you accept?
We accept payment by bank transfer and PayID. Full payment details will be provided clearly during the reservation process.

7. Do you offer a payment plan?
Yes, payment plan options may be available. Please contact us directly so we can explain the current payment plan and help you choose an option that works best for you.

8. Do you offer delivery or transport?
Yes, we can arrange safe puppy transport Australia-wide. Depending on your location, your puppy may be delivered to your door or to a convenient agreed meeting point. We do our best to make transport calm, safe, and well organised.

9. Can you deliver interstate?
Yes, we can help families interstate welcome one of our puppies. We will discuss your location, suitable transport options, timing, and any preparation needed before your puppy arrives.

10. What is included when I adopt a puppy from Dewson’s Puppies?
Each puppy comes with important health and care information to help them settle into their new home. This may include a health guarantee contract, vaccination and vet records, microchipping where age-appropriate, a starter puppy pack, and ongoing support from us.

11. Are your puppies vaccinated and vet checked?
Yes. Our puppies are vet checked and receive age-appropriate vaccinations before joining their new families. We will provide the relevant records so you know exactly what care your puppy has received.

12. Are your puppies microchipped?
Where age-appropriate, puppies are microchipped before going to their new homes. If a puppy is too young for a certain step at the time, we will explain this clearly and guide you on what comes next.

13. Are your puppies raised around people?
Yes. Our puppies are raised with care, attention, and regular human interaction. As a family business, we believe early love, handling, and socialisation help puppies grow into confident and affectionate companions.

14. How do I choose the right puppy for my family?
We are happy to guide you. Tell us about your household, children, lifestyle, work schedule, other pets, and what kind of personality you are hoping for. We will do our best to help match you with a puppy that suits your home.

15. Can you help first-time puppy owners?
Absolutely. Many of our families are first-time puppy owners. We can guide you through feeding, settling in, basic preparation, pickup or delivery, and what to expect during the first few days at home.

16. What should I prepare before bringing my puppy home?
We recommend preparing a comfortable bed or crate, food and water bowls, puppy food, safe toys, training pads, grooming items, and a quiet space where your puppy can rest while settling in.

17. How long does it take for a puppy to settle into a new home?
Every puppy is different. Some settle within a day or two, while others may need a little more time. Patience, routine, gentle handling, and a calm environment will help your puppy feel safe.

18. Do you provide support after pickup or delivery?
Yes. Our care does not stop once your puppy leaves us. We are happy to offer guidance and support as your puppy settles into your home.

19. What if I can no longer care for my puppy in the future?
If you are ever unable to care for your puppy, please contact us first. We ask that our puppies are never surrendered to a shelter. We will gladly assist with advice or rehoming support, no matter how much time has passed.

20. Do you have reviews or testimonials?
Yes. We are proud to have reviews and testimonials from families who have welcomed puppies from Dewson’s Puppies. You can read their experiences on our website or contact us if you would like to see more.

21. How do I reserve a puppy?
To reserve a puppy, contact us through our website or Contact Us page. We will confirm availability, answer your questions, explain the process, and provide the next steps for the refundable deposit and reservation.

22. How quickly can I bring my puppy home?
This depends on the puppy’s age, readiness, and your location. Some puppies may be ready soon, while others may need more time before pickup or delivery. We will always be clear about timing before you reserve.

23. Can I rename my puppy?
Yes, of course. Many families choose a new name once their puppy arrives home. Puppies usually adjust well when their new name is used gently and consistently.

24. What makes Dewson’s Puppies different?
We are a family-run Australian business built on care, honesty, and support. As a husband-and-wife team, we take pride in helping families feel safe and confident while choosing a puppy. We focus on healthy puppies, clear communication, and genuine matches between puppies and loving homes.

Still Have Questions?
We are always happy to help. Visit our Contact Us page or send us a message, and we will gladly guide you through the next step.